If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. Secure the drive with the four screws provided. Do you have Morton cloud backup running? drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. Pedro Pico, Windows may be preventing WD Software from functioning properly. WD Backup. If you don’t have a drive to install Linux to, use virtual machine as an interface for it. WD Security for Windows. The WD Drive Utilities is available for the systems also. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … I have the same problem with a new laptop running Windows 10. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. What’s the problem? WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. WD SES. Same here for latest Windows 10, 1809. Install WD Discovery for Windows. Exactly the same has happened to me. Ensure the WD drive is connected directly to the computer. If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. WD Support: No, esa respuesta no soluciona nada. I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. I have the same issue. Samsung's HUTIL tool is available as an ISO image for burning to a CD or USB drive. WD Drive Utilities for Windows. Windows 10 Pro; Version 1607; OS Build 14393.693. WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. (Icons on home screen) but will not install WD Backup. Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. Use the Custom Install option to select the WD Drive Utilities software from the next page. Install required packages: WD does not show up as an option to uninstall and its not … But the old computer will only install Security and Utilities. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). It does exactly what it says on the box. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). HUTIL is sometimes called ES-Tool. If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. I have uninstalled everything, restarted my computer, updated windows (unnecessary). - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. Have you solved the problem please and if so what did you do? When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. Icons are on start page. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. If its a WD drive, try Mapping the drive in File Explorer. Was this problem finally resolved??? DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. ... Hi, the issue is the WD Backup unable to detect the drive. It seems to work for me now. For some reason, WD Backup can’t find its own drive. Right click on the driver and click on Update Driver Software. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. I’m very disappointed about this problem. The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. Install WD Discovery for Windows. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. Hope it helps. I'd also see if all the latest OS and driver updates are installed on the system. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. The WD Drive Utilities software is installed along with WD Discovery. 2. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! 4. Before performing any installation procedures, first download these items. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. All utilities are installed except WD Backup. Unsupported hard drives. Fix WD external hard drive not working/responding issue. Turned off firewall. I tired the Install repairs as described but it didn’t help. I tried the same thing with Norton. WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 Update the drive firmware; Update the software. 1. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. I have same problem. Click the Next option to view the Installation Type. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Verify the WD Backup Drive Helper service starts when WD Backup is opened. I’m using Windows 10 and trying to install my new WD portable Passport. I searched for a solution but after 5 hours I gave up. They work. WD Drive Utilities only supports Windows 10/8.1/8/7. Action start 15:42:01: ConfigureComPlusInstall. Mount the drive in a 3.5" device bay. Western Digital Discovery for Mac. pedropico1 February 7, 2019, 11:22pm Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... 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