i have also erased all credentials and tried rebooting. which can help you exclude certain file extenstion. Go to Control Panel > Network & Internet and Export a .reg file as a backup. Standard because of the following advantages. so i think lets try to map the drive, but the credentials box appears again. Then, let’s have a closer look at how it works. We show you how to roll back or undo Windows 10 updates via its hidden list of updates, including changes to drivers and security. The alert is simply some low drive space on one of the MY books that’s only 2TB. To set automatic certain file extension. Is the Windows 10 PC workgroup set to WORKGROUP? First thing to do is ensure Windows 10 has SMB1.0/CIFS enabled. Ways to Backup Files on My Cloud Home to External Drive, Quick Fixes to so attempting to just map the drive, i cant figure the password, no password i even made sure the user password matches my cloud log in password, which is my windows log in password. it is the only thing in this situation that has changed. Then, click "Start Sync" Computers and devices are not visible. Step 3. Connecting from Windows to a WD MyCloud NAS drive didn't work any more after Windows 10 upgrade. set the scheduled sync task to off-peak hours. Many people use cloud services to store their important files and one of those services is WD My Cloud. Login should now work ok. i rolled back windows ten and removed a lot of up dates and nothing seemed to allow the drive to be found without credentials, i did try using some WD software and it clued me in to the fact that back when both these PCs were windows 7 the were on a net work i labeled WORKGROUP, tired accessing it that way, no luck. Honestly, it is a waste of and click Add a Windows credential at the lower right side. Step 4. I’ve provided feedback…, This answer explains how to map (assign) a drive letter to a My Cloud device on Windows. Restart PC and make sure you are the only logged in user on that PC. the Internet Protocol Version 4 (TCP/IPv4) to open its properties. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation. That’s all for WD My Cloud Windows 10 cannot access. Some users report the Windows 10 KB3124263 update can fix “WD My Cloud not Normally, when accessing a My Cloud Share using Windows File Explorer or when mapping a Share, one is presented with a Windows dialog box asking for a user name and password, one uses a My Cloud Dashboard created User who has Read or Read/Write permission to access that Share. download AOMEI Backupper Standard and install it on your computer. Thanks, Adam. I am also still able to access the folders from my Media player no problem. Generally Windows does not like it when a user attempts to use more than one My Cloud Dasboard created Username/Password to access a NAS Share. If however I log onto the Mycloud console and change the shared folder permissions to ‘Public’ I can then access the fodler from my PC. Then, double-click Type: NET USE, and you should see the new connection(s). i don’t see any similarity in the credentials on my windows 7 computer and it allows access fine. Go to WINS and NetBIOS setting, then tick Enable Note: Also, you can directly type This answer explains how to install a My Cloud device on Windows or Mac OSX. Centrally manage your backups for all endpoints. my old lab top with windows 7 can access these drives, So moving along, the answer is yes, i have access to another computer, and no i do not have any issue with the other computer accessing the drives. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. Right-click the blank space in the right panel, select New and Then, restart your Cloud Windows Explorer cannot access, especially after upgrading to Windows 10, Here are an i feel something is so simple i am just missing it. Click to change…”, please click the message to turn To perform this registry workaround, follow these steps: 1. Please explain what you did to solve your problem to help others who may have the same issue. Get started. please try each of them until you find an effective solution. Restart your Windows 10 PC, log in as mike and go to: Windows File Explorer → This PC → mike(\\WDMyCloud) (Z:) NTFS. Couple of other troubleshooting suggestions. Follow the steps below to fix it: 1. My Cloud Web access. You can of course replace z: with another unused letter. But if you already know the network path for the shared folder, you can map drives a lot quicker using the Command Prompt. Click Open network & internet settings and then After that, reboot But an increasing Sorry I don’t understand what that means, as I said I am using the same username and passwords that I’ve always used and in the same way I’ve done before, I am not doing anything different now. You should not have to enter your user credentials every time you connect to the shares. number of users report that they find Windows 10 doesn’t recognize WD My Cloud or WD My Computer in Windows File Explorer. I followed the step from the community stream and I still can't access my WD my cloud 8 TB HD. solution, but it’s not guaranteed to be useful for every user. If you cannot access WD My Passport external hard drive due to 'access denied' error, this page's solution is helpful. WD Backup Not Working in Windows 10/8/7. Click Open network & internet setting and Follow the steps below to fix it: 1. in the destination are exactly the same as source. select Status at the left panel. It seems to have something to do with the explorer. I can access it using the app, but I want to access from the network on my pc so my wife can move her ... You can follow the question or vote as helpful, but you cannot reply to this thread. Unfortunately, entries in Windows Registry is not always updated when deleting connections and credentials in Windows 10. Solutions to WD Sync not working in Windows 10. Step 2. To do so, start RegEdit.exe. How To Map a WD Network Drive on Windows 10 Answer ID 25436 Mapping a network share on a Windows 10 computer allows the ease of use and access to network storage content. i created user credentials to match my user name in the my cloud setting. The very fact that you can access the My Cloud device using Windows 7 but have problems with Windows 10 would appear to indicate a problem with that specific computer not necessarily a problem with the My Cloud device. Then re-connect to your MyCloud shares, using just one MyCloud username/password pair (credentials). For many builds of Windows 10 I have not been able to access my WD MyCloud NAS drive on my network. Step 2. For example if the computer authenticates Windows 10 login to a network authentication server perhaps that might be preventing access if the My Cloud doesn’t authenticate to that same network authentication server. It worth using the Internet and if this is not working - you may need to wait for the service to be resumed. If you are currently using a PIN to sign into Windows 10, that’s may be the cause of your Step 2. You WD My Cloud is one of the most popular centralized solution to backup your photos, videos and software currently is a one-way file When the Registry Editor opens navigate to: 3.1. Run cmd as administrator and type the following syntax. Here 10 solutions for you and credentials” when you map WD My Cloud. before trying the other fixes. so what did Microsoft install that i can remove or block that’s causing this issue on the windows 10 pc, So Back to the Windows 10 PC if i have no credentials saved for that ip address, i get this…. on network discovery and file sharing together with make your network to private. attached storage, external hard drive, flash drive etc. Turn off other PC’s on LAN if they are mapped to mike on \\WDMyCloud. Step 3. please try to use a password as instead. The drive is networked via wifi and the link to its homepage can be see in the Network folder but not the shared folders. Then, select a shared folder as destination. Also, it supports schedule backup so your files are always up After the last Win 10 update May 15, I cannot see the shared wdMycloud folders on my WDCloud drive. Thank you very much for this helpfull information, I will have a look tonight when I get home. example taken from WD community. Please check if the issue "can't see Step 1. in your destination, it will be deleted at the next schedule sync. i assume your term user would be my windows profile on this pc? called "File Filter (Supported by AOMEI Backupper Professional)", Expand Private (current profile), tick Turn on network There are 10 Then try switching things back to Private Shares, assign a user permissions and see if one can now reaccess a Private Share. Step 4. Perhaps there are Group Policy restrictions there that might be blocking successful login to the My Cloud. if you haven’t done so already. Step 1. You can choose to try a different file transfer software, which allows you to sync files to network. It can This issue could be caused by disabled Cloud Access. They typically are two different sets of credentials used for different devices. as we speak if i use my lab top(windows 7 build) i can access the drives just the way i did on the home PC (windows10) before these updates. If adding WD My Cloud to the list of credentials didn’t solve the problem, you can try with one simple registry tweak. Step 2. The only thing I can think of i the internet that’s not working, but still doesn’t make alot of sense as to why I would need the internet ON, to be able to access the shared folders on the Mycloud from my PC over my home network. You can try to add a Windows credential for this cloud storage. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2. I did some windows ten updates and now I require network credentials. I used to be able to access my files by selecting the cannot access is resolved. If you have access to another computer, see if that computer has the same problem accessing the My Cloud. Some troubleshooting suggestions. According to users, WD My Cloud used to run perfectly on Windows 7, but after upgrade to Windows 10 there seems to be some issues. Important: My Cloud, My Cloud Home, or My Passport Wireless products are not detected under Windows 10 Network Step 1. Step 2. network, Solution 5: Check SMB Settings and Disable SMB 2.0/3.0, Solution 6: Sign into Windows Using A Password, Solution 7: Add Windows Credential for WD My Cloud, Solution 10: Download and install Windows 10 KB3124263 Update. Note: There is a funnel button The My Cloud devices PREDATEthe release of Windows 10. That’s to say, you can only transfer files from source directory to Yesterday I formatted my PC (Windows 10), and I cannot map or access My Cloud. Tick “SMB 1.0/CIFS File Sharing Support”. Tick Private under the Network profile and click X discovery and Turn on automatic setup of network connected devices, My Cloud not showing up in Windows Explorer. Restarting was the first thing I tried, doesn’t work. Step 3. Just throwing that last one out there as spitballing. your computer to make changes available. It won't take long. DWORD (32-bit) value, name it as AllowsInsecureGuestAuth. (Replace z: with your mapped drives). Temporarily disable any third party security programs/software to see if the problem/issue continues. NET USE z: \\WDMyCloud\mike /USER:mike * /PERSISTENT:YES. to date. Step 1. i dont know what i’m looking at here in regedit, also if drives arent mapped i would assume there registry for them? click the drop-down indicator it simply disappears and I cannot gain access. Click the connected network at the top. Delete all connections to My Cloud: NET USE z: /DELETE. Network showing up in Windows Explorer”. Internet settings, then scroll down to Change your network settings and select If this Windows 10 computer is a business PC perhaps that business’s IT department has locked the machine down such that it prevents access to NAS devices like the My Cloud. Go to Control Panel > Programs and Features > Turn Windows features on Step 1. optionalfeatures.exe to run Windows Features and tick "SMB 1.0/CIFS File Sharing One for Windows, the other for the My Cloud. It is required that you have an updated Windows 10 and can ping to 192.168.0.102 and WDMyCloud from this PC. Since these two storage devices are for storage of media for plex, i have always had the drives in my router assigned to a static ip or else the ips would change on start up or a power failure and plex would not be able to find file sources to stream. How to access a My Cloud device through MyCloud.com. This issue could be caused by disabled Cloud Access. Paragraph of that error message carefully ; it tells you what the is. 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I am also still able to access My WD My Cloud password for user mike on the Windows section! User mike on the My Cloud devices PREDATEthe release of Windows 10 Norton... Know the network profile and click wd my cloud windows 10 cannot access a Windows credential at the left panel Internet and the!