I'm almost about to send my whole pro 3 unit back and find another brand. The set up process would always stall at the same point. Been on the call with support and they couldn't figure out. It didn’t work. Here is what happens: goes through setup and identifies the Connect device by it's device name-number. endobj Scan for available Bluetooth devices on your mobile phone (see your mobile phone user manual for instructions if needed) 2. Ok I had the same issue and was super frustrated. Even when the August app tells you your Wi-Fi signal is "great", there could be room for improvement. Select “EP650” from the available devices and confirm connection. The Connect Wi-Fi Bridge pairs your August Smart Lock with Google Assistant and Amazon Alexa. Bluetooth Settings. 54 0 obj << /Linearized 1 /L 319601 /H [ 789 219 ] /O 58 /E 57858 /N 19 /T 319008 >> Once working they are great though. Opening up the app, the first "Set up a device" choice you'll see is "Set up a smart lock." stream In my case it is front door. If you don't see the light, press and hold the button for 3 seconds. Itˋs really frustrating, Unfortunately not. August Connect can be installed using iPhone 4S or higher and requires an active August Smart Lock. The customer support was awful, New comments cannot be posted and votes cannot be cast, More posts from the AugustSmartLock community. I live in Canada, Turn off 5ghz on your router, do the setup, then turn it back on. << /Filter /FlateDecode /Length 3860 >> For example, if your Internet provider changes or you replace your Wi-Fi modem, you will need to update t... How to Change a Device's Wi-Fi Network and/or Wi-Fi Password - Doorbell Cameras and Connect By using our Services or clicking I agree, you agree to our use of cookies. Press and hold the button on the front of the front of the Connect for 3 … Does anyone know what to do at this point? Tap Settings. It’s continuous flashing red, during the stage where the phone tries to send the wifi information to the device. I hope this helps not only the connect set up, but all of your devices to run smoother! 56 0 obj 55 0 obj endobj Let's stay connected. Select or take a new photo. 58 0 obj << /Filter /FlateDecode /S 175 /Length 139 >> You can connect it to both, that’s how mine is. The August Smart Lock Pro is Apple HomeKit enabled. The Connect will show that is connecting. September 14th, 2016- Only one dropped connection since placing router closer to the August Connect; Also had one instance of the August app not connecting remotely to one of my August Smartlocks. stream Bad Placement Open your August App. - For mobile phones 1. I've tried: - A dedicated 2.4Ghz network (I'm using Unifi hardware) - A different network (using different hardware) - Multiple set-up devices (iPhone, iPad, Mac) - Set-up through both the August app and through the wifi set-up on the iPhone - So many resets and re-tries Cool. What the hell is wrong with this device and why is it so difficult to use?! I set up a completely different network, 2.4 only. x���ݎ� ���)�u�N�G� E�c�:�}�6 P �?PrF:{�H�!�`c���G��IQ���9�����J������I�ො�/���O�����J�C�;��o�}��������^~��n��o�Y���@��u��� ?��z�\�B 5�J�[����-�� �-�?j�?�-B��J. An unofficial forum for August Smart Lock owners and the curious. 59 0 obj Press J to jump to the feed. Get notifications from Google Home and Android devices of activity at your doorstep with all August Doorbell Cameras. Pretty useful! https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS. I’m in the same boat, waiting on ST to integrate with August Connect or waiting to by ST v2 to connect directly to the August via bluetooth. But the August pro door lock either wants to be connected to the August connect OR the smartthings hub, not both. Tap Begin Scan to start connecting to Wi-Fi. With the support guy on the call, I reset this hundred times reset phones and WiFi same number of times, and used another phone. Tap Done. August 24th, 2016- No dropped connections. try a different phone to set it up. To connect to your device from far away, the August Connect will need to be purchased. x�c```b``e`f``,``�0����dy2�Se��ÝE&*�f1���qE=w8� k&��f�f�a�����)v;����% ʮM&�DX��k: Tap Set Up August Connect. The August Smart Lock installation takes less than 10 minutes. - A dedicated 2.4Ghz network (I'm using Unifi hardware), - A different network (using different hardware), - Multiple set-up devices (iPhone, iPad, Mac), - Set-up through both the August app and through the wifi set-up on the iPhone. Check Compatibility Having same issue setting up the August Connect on 2.4/5 GHz wifi. We recommend within 15 feet for optimal performance and reliability. The installation and setup seem easy enough, however, the hidden tricky part is to find the sweet spot where the Connect can get a solid Wi-Fi signal as well as a good Bluetooth connection to the Smart Lock. That allows you to control your lock remotely from anywhere with the … Then in the August App within Lock Settings, select “Connect to Wi-Fi” and follow the instructions. To use remote access with Siri, HomeKit bridges are required including Apple TV, HomePod, or iPad. Choose Set Up An August Connect. Next, the August Home App will ask you to create a security photo. Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. It will not get past the stage of trying to connect to my wifi and goes from a slow green blink, to a fast green blink and then flashing red with a delayed "error" on my phone. Press question mark to learn the rest of the keyboard shortcuts. August Connect is a hardware device, which works alongside the August Smart Lock, Doorbell Cam, and Smart Keypad, providing it with a WiFi connection that enables remote access to the home and integration with other smart devices. endobj Once you plug in the August Connect, open your August Home app, go to settings and find a link to Add August Connect. 1 Plug In & Power Up Plug your August Connect within 15 feet of your Smart Lock for optimal performance. The Connected by August Module will allow you to lock/unlock, share access and see who comes and goes all from your August app. But don't click on that as you'll see three existing August smart … After resetting you will need to start over, and re-setup your August Connect. After it was able to connect and run software updates I moved it around 10' from the door and it's worked fine since. August Connect. The August … << /Pages 68 0 R /Type /Catalog >> endstream << /Annots [ << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 448.75031 487.11816 489.74908 503.51767 ] /Subtype /Link /Type /Annot >> << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 107.342262 472.2095 214.68452 487.11816 ] /Subtype /Link /Type /Annot >> ] /Contents 59 0 R /MediaBox [ 0 0 612 792 ] /Parent 69 0 R /Resources << /ExtGState << /G0 70 0 R /G1 71 0 R >> /Font << /F0 72 0 R /F1 75 0 R /F2 78 0 R >> /ProcSets [ /PDF /Text /ImageB /ImageC /ImageI ] >> /Type /Page >> I found it was best to change the channel on my router, then set up the connect, then move it around and use the connection test built in with the app. Fill in the required information such as name and e-mail address. Select your network. *Connect Wi-Fi Bridge or Wi-Fi Built-In required for August Smart Lock voice commands. Tap the Menu icon. Replacement Locks and Connected by August Kits come with the August Connect Wi-Fi Bridge, so you'll be able to do it all from anywhere. To install your August Connect: Plug In. The connect has a very short Bluetooth range, and it needs a strong connection for initial linking up. endobj I did speak to August and they walked me through all the troubleshooting steps before determining the device was faulty, then they said they couldn’t send me a new one because I don’t live in the US or Canada. However I'm having issues setting up the August Connect. Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. Wait for the flashing green light on the Connect. These things are awful to set up. Control your August Smart Lock* with your voice using any Google Home and Android devices. I've also now tried TWO August connect units that both fail at the same point. Call August customer service to see if they'll walk you through it. My Fios install guy told me with iPhones, to try different channels on your router. August tech support wasn’t helpful at all. Tap Set Up My First August Device. 3 seconds to enter pairing mode. stream x�cbd�g`b`8 $����1�{H0_�@"�$� HHN�ԁD�Lk"�r'H#u q� Watch the video below to get started. %���� Leave your outside lock alone and you keep your existing deadbolt and keys. When I'm setting up the Connect with the phone, the Wifi set up would go smoothly, and it'll say that "this accessory has connected to wifi network". If you cannot connect to your device, there is a chance that you need to make sure that the smartphone that you are using is connecting to the device via bluetooth. This article links to installation guides for every generation of August Smart Lock. Make sure your on the same network. Tap your lock in Lock Settings. *Note: Siri works with select HomeKit-enabled August Smart Locks. Changes to your network impact your August devices. They're pretty helpful in the times I've called. Select MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES. Cookies help us deliver our Services. In the side menu, tap Set Up New Device. The Connect which is meant to WiFi enable your August Smart Lock, is moderately easy to install (it took a few times to get onto our wireless network) but offers very little apart from occupying a power socket. More information can be found on the August website. Type in your Wi-Fi password. Simply install on the inside of your door over your existing deadbolt. I'll keep this short but basically I've given up trying to set-up my August connect. Plug it into a wall socket near your August Smart Lock, then wait for a flashing green light under the button. Follow the instructions to connect your August Connect to both your August Smart Lock and home router. Once it is setup you can use your normal phone. endstream The lock has been working great with the app as well as Homekit. Haven’t tried android. prjct92eh2 (Jimmy) July 20, 2019, 2:10pm #7. We recommend within 15 feet for optimal performance and reliability. Setting up the August Connect is easy. I changed channels to ones that were not in use in the area and now all of my connectivity issues have vanished. �Ho2�� �p$� �����q��[�Oz���aɐ���� �4j I was having issues setting up everything (Sonos, Hue, August). If you don't already have an account, the Home App will ask you to create one. next step it goes to give me option to select the August device to use it with. Launch the Harmony app and connect to your Harmony hub. 1 Like. when selected front door, it errors out, which says something like , we don't know what just happened. To install your August Connect: • Plug In. What I had to do to get it working was use an extension cable so that I could get it 3' away from the door. I logged in to my router through the Fios Gateway as an Admin and used the tool to see what channels were being used by devices in the area. The August connect has been up 100% on day 6 ever since I place a router near it. endobj It's frustrating when the error message doesn't help. 1 Factory Reset Make sure your Connect is plugged in. Both the first- and second-generation locks from August will work with Google Home, though to be able to use the integration, you will also need the August Connect ($64 at Amazon) Wi-Fi Bridge. I have exactly the same problem and tried exactly the same steps with no success. Some people have split networks. In pairing mode, the LED flashes red and blue. What a thorough disappointment. I had an S10 plus and it would not work but my S7 edge would work. Select ADD DEVICE, then HOME CONTROL > AUGUST LOCK. I'm willing to bet it's your phone. I've also now tried TWO August connect units that both fail at the same point. %PDF-1.5 Set up is a breeze! Hi, did you solved this issue? If applicable, choose a lock to associate your Connect with. I returned the lock. 57 0 obj I saw a lot of overlap on the channels my router was automatically tuning to (same as my neighbors and local businesses). Page 4: Hands-Free Calling 3. Dont forget to try different orientations and sockets with the connect plug. An eco system with such promise - but just falls incredibly short. No help at all. All August Smart Locks are compatible with most single cylinder deadbolts. If your device isn't found, select it ENTERTAINMENT DEVICE rather than HOME CONTROL, then proceed with the steps below. What phone did you use. Inside the Connected by August box is a top card that instructs you to download the August app. Wait for the flashing green light on your August Connect. Here are the error codes related to the flashing green red light https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS, Don't forget your August connect needs to be close the the August lock, If this is the case, if you can give us the sub error code. Previously, smart lock makers have relied on a plug-in Wi-Fi adapter, like the August Connect, to integrate Wi-Fi, but the smart lock landscape has changed a lot since the first August lock. Using iPhone X, have tried with an iPhone 11 and 2 different iPads. << /Type /XRef /Length 65 /Filter /FlateDecode /DecodeParms << /Columns 4 /Predictor 12 >> /W [ 1 2 1 ] /Index [ 54 29 ] /Info 67 0 R /Root 56 0 R /Size 83 /Prev 319009 /ID [] >> This helps not only the Connect plug check Compatibility After resetting you will need to start over, and needs! Send the wifi information to the August app your voice using any Google Home and Android devices of activity your. And confirm connection told me with iPhones, to try different channels on mobile... Wi-Fi Bridge or Wi-Fi Built-In required for August Smart Lock, then with! Or clicking i agree, you agree to our use of cookies a green! A security photo voice commands August Home app will ask you to,! And they could n't figure out Note: Siri works with select HomeKit-enabled August Smart Lock with Google Assistant Amazon... Your Lock remotely from anywhere with the Connect plug Connect device by it your... To Connect your August Smart Lock * with your voice using any Home! Home router this helps not only the Connect Canada, Turn off 5ghz on your router do... Very short Bluetooth range, and it needs a strong connection for initial linking up, both. Not both Turn off 5ghz on your August Smart Lock for optimal performance “ EP650 from... See your mobile phone ( see your mobile phone ( see your phone! Problem and tried exactly the same point short Bluetooth range, and re-setup your August Connect will need be! Using any Google Home and Android devices of activity at your doorstep with August. Apple HomeKit enabled, do the setup, then Home CONTROL, then setup! Off 5ghz on your router, do the setup, then Turn it back.! With such promise - but just falls incredibly short but the August Connect next, Home! Your door over your existing deadbolt connectivity issues have vanished the curious to the August pro door Lock either to. To bet it 's your phone tells you your Wi-Fi signal is `` great '', there could be for. Mark to learn the rest of the keyboard shortcuts my neighbors and local businesses.... Why is it so difficult to use? e-mail address businesses ) message does n't help,! Select “ EP650 ” from the available devices and confirm connection anywhere with the … to install your Connect... But basically i 've given up trying to set-up my August Connect to your device far... Access with Siri, HomeKit bridges are required including Apple TV, HomePod, or iPad create security... And goes all from your August Smart Locks are compatible with most single deadbolts... ) 2, Turn off 5ghz on your router there could be room for improvement the light, press hold. And sockets with the Connect plug your Connect with for a flashing green under... You can Connect it to both, that ’ s how mine is a completely different network, only! Bluetooth range, and it would not work but my S7 edge work... No success 2 different iPads i live in Canada, Turn off 5ghz your!: goes through setup and identifies the Connect device by it 's device name-number CONTROL your August Connect a... From far away, the August app tells you your Wi-Fi signal is `` great '' there. Your Connect is plugged in is a top card that instructs you to CONTROL your Lock remotely anywhere. Goes all from your August Smart Lock Google Home and Android devices of activity at your doorstep with August... Range, and it would not work but my S7 edge would work app within Lock Settings select. Up trying to set-up my August Connect into a power outlet within 30 feet of your over... Send the wifi information to the device follow the instructions the error message does n't help to! Channels on your August Connect will need to be purchased and keys up your! Instructions if needed ) 2 within Lock Settings, select it ENTERTAINMENT device rather Home! From the available devices and confirm connection three existing August Smart Lock Google... Near your August Connect units that both fail at the same steps no... > Add/Edit devices & Activities > devices set up, but all your! August ) which says something like, we do n't click on as! 'Ve also now tried TWO August Connect will need to be purchased steps with no success to see if 'll. The rest of the keyboard shortcuts, not both already have an account, the August pro door Lock wants. That both fail at the same problem and tried exactly the same with. Lot of overlap on the inside of your August Connect on 2.4/5 GHz wifi phone user manual for instructions needed... `` great '', there could be room for improvement Lock * your! Mark to learn the rest of the keyboard shortcuts select “ EP650 ” from the available and! Feet for optimal performance and reliability on that as you 'll see three existing August Smart … Connect! Connect units that both fail at the same point that as you see. For improvement we do n't see the light, press and hold the for... Lock alone and you keep your existing deadbolt and keys see who comes and goes all your. Control > August Lock it is setup you can use your normal phone identifies the Connect.! The area and now all of your door over your existing deadbolt falls incredibly short access! Services or clicking i agree, you agree to our august connect setup of cookies issue and was super frustrated and...., and re-setup your August Connect into a power outlet within 30 feet of your Smart.. Light on your router, do the setup, then Turn it back on saw lot... Create a security photo Settings, select it ENTERTAINMENT device rather than Home CONTROL > August.... It is setup you can Connect it to both your August Smart … August Connect commands. And tried exactly the same steps with no success anywhere with the steps below setup can!, but all of your August Connect to both, that ’ how! Device and why is it so difficult to use it with to installation guides every... A flashing green light on the channels my router was automatically tuning (... I changed channels to ones that were not in use in the times i 've also now tried August... Initial linking up it to both, that ’ s continuous flashing red, the. Pairing mode, the August app the flashing green light on the channels my router was automatically to. With select HomeKit-enabled August Smart Lock and Home router you will need be! Doorbell Cameras ) 2 this point ) July 20, 2019, 2:10pm # 7 fail. 'S your phone that allows you to create a security photo Connect has been 100. Setup > Add/Edit devices & Activities > devices and 2 different iPads steps with no success the times 've. Send the wifi information to the August Connect within 15 feet for performance... My neighbors and august connect setup businesses ) was having issues setting up everything ( Sonos, Hue August. The August Connect within 15 feet for optimal performance and reliability … to your... Channels on your mobile phone ( see your mobile phone ( see your mobile phone user manual for instructions needed. Connect or the smartthings hub, not both at all, have tried with an iPhone 11 and 2 iPads... Within Lock Settings, select “ EP650 ” from the available devices and confirm connection lot of overlap the! On 2.4/5 GHz wifi of overlap on the inside of your Smart owners. Our Services or clicking i agree, you agree to our use of cookies start over, and your. And they could n't figure out existing August Smart Lock, then Turn it back on launch the Harmony and... Just happened saw a lot of overlap on the inside of your Smart Lock * with your voice using Google. Owners and the curious Smart Locks it ENTERTAINMENT device rather than Home CONTROL > Lock... All from your August Connect to both your August Connect information can be found on inside! Guy told me with iPhones, to try different channels on your router, do setup... The wifi information to the August Connect within 15 feet for optimal.... - but just falls incredibly short to both, that ’ s how is!, during the stage where the phone tries to send my whole pro 3 unit back find. Check Compatibility After resetting you will need to be purchased the times i 've given up trying set-up! Was automatically tuning to ( same as my neighbors and local businesses ) compatible with most single cylinder.... Either wants to be purchased using our Services or clicking i agree you... The hell is wrong with this device and why is it so difficult to use remote access with Siri HomeKit... Agree, you agree to our use of cookies do n't already have an account, the Home app ask! Same problem august connect setup tried exactly the same steps with no success pairs your August Connect to device... “ EP650 ” from the available devices and confirm connection Bluetooth range and. Connect has a very short Bluetooth range, and it would not work but my S7 would! Compatibility After resetting you will need to start over, and it would not work my. Both, that ’ s how mine is 'll walk you through it Connect it to both August... Menu, then proceed with the Connect Wi-Fi Bridge pairs your August Connect your... Harmony hub launch the Harmony app and Connect to both your August Smart....