(The consumer indicated he/she ACCEPTED the response from the business.) 20 x 96. jeld-wen.com Visit this website jeld-wen.com. Please provide a replacement & installation of the glazing per the established claim SR-XXXXX & installed by a manufacturer subcontractor of their choice on the warranty claim. We are not seeking replacement of the frame as we already made custom door strikes so that the deadbolt and latch could line up with the slab holes properly in order to close/latch properly for the homeowners. Thanks, New Arrival. Some common customer complains in Jeld Wen Windows reviews were focused on custom jobs and certain types of windows sold by the company. We also had an engineered oak door at the same time, within a week the finish had started peeling and door bowed massively. ***@jeldwen.com. If you are customer-minded, love to learn and improve, and value collaboration and professional growth, JELD-WEN is the place for you. 36 x 80. New home build They claim its our house or installation but our other windows and doors do not do this, our contractor insists its the door not our home or installation. A free inside look at company reviews and salaries posted anonymously by employees. Create your resume. BAD BAD BAD BAD Useful. 28 x 80. No response that it was received. Thanks, See All Photos See All. Write a review. Useful. Even the manufacturer has no faith in the fitness for purpose of their product.I have worked in construction for over 30 years. Price: $2,659.64 We have once again chased and chased and finally after another 6 weeks one is due to come. Replacement of the door slab and touch up of the frame from the door friction. When you reach a point that no-one is basically getting through to Jeld-Wen, only to be told they have no idea what the issue was, it's time to wonder if Screwfix need to choose their suppliers more carefully. BIG disappointment! I asked if that inspection included fixing the problem. No how wrong can you be, they are once again peeling and strips of 'paper thin veneer' are coming off. KLalonde from MILLARVILLE 1 review Millarville, AB Joined 2015/04/02. Find salaries. Business Details. Customers also had complaints about the customer service … Purchase date 1/03/20 model number from*** Jeld wen Claim # ***. Following installation I contacted home depot to start a claim on the damaged product. Let us know who you are. They are low quality and clearly do not provide an air-tight seal. Finally, I received a short and simple email that they agreed to the partial refund and to send my receipt for the doors which we did. Product: *** Customer Service Representative (4) Maintenance Technician (4) Intern (4) Sales (3) Production Manager (3) Product Data Programmer (3) Employee (3) Shipping (3) Show More Show Less. Website tells me there is a warranty for glass issues. 95 reviews from JELD-WEN employees about JELD-WEN culture, salaries, benefits, work-life balance, management, job security, and more. 6 Lite. Expensive mistake. Complete the steps below and a Customer Care representative will contact you. We have recently noticed fog inside one of the windows and asked for replacement. They first gave me an appointment one month ahead. Have something to share about JELD-WEN? These windows were installed within only a couple of days of delivery and at this time we noticed that the two home depot(XXX-XXX) *** mulled door with transom were not closing correctly and it appeared that the glass frame and doors had a slight bow to them. Complete the steps below, and a Customer Care representative will contact you. Email * Sharing is caring! When I asked them what the error is or to provide me with installation instructions they could not do that. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. January of 2019 I contacted the warranty *** of Jeld-wen due to several faulty windows installed in my home of which I am the original owner. Jeld-Wen needs to make this right - the replacement of the windows, the $6K for remediation and gutting of the room, as well as the distress of recurring flooding in the room. Replacement product has been ordered and service is scheduled for 1/28/20. The quality of the actual fabrication seems good but the materials are very poor and I can only think that laminating lumps of hardwood together makes for an extremely economical way of using up off cuts of hardwood to make usable lengths of wood. JELD-WEN Customer Care has emailed and left phone message for Consumer with an offer to refund the purchase price. Headquartered in Charlotte, North Carolina, our company emphasizes cooperation among our employees, facilities, suppliers, and customers. Purchase total - $2,308.50. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Activity Jeld-Wen Reviews 1 • Average . The new homeowners deserved a proper functioning door. We ordered through a third party supplier called Door superstore and their service and assistance has also been really poor. The Consumer accepted the offer and the refund has been processed. Despite constant assurances that the check is in the mail it has not been received as of today (12/30.). In-Home Installation Available. A free inside look at company reviews and salaries posted anonymously by employees. Complete the steps below and a Customer Care representative will contact you. All trim, drywall, etc. Warranty, Service or Parts Request. Am told that if I hear nothing in 24 hours, I call Screwfix again.6) Heard nothing. We live in a cul-de-sac so the truck wouldn't go down our street (couldn't turn around.) JELD-WEN Windows Reviews and Complaints. The installer took it back out and we had to get new hardware. Our Message on Coronavirus/COVID-19. Doesn't Recommend. In the meantime, we had to install the new doors that were delivered because the old frame and doors were already removed. A free inside look at JELD-WEN salary trends based on 435 salaries wages for 248 jobs at JELD-WEN. 7 Lite + See All. Phone: (XXX) XXX-XXXX Most recently 1/3/2019 jeld wen has called to cancel the appointment once again with no reschedule date. Other JELD-WEN customers have experienced strong drafts coming through the windows. If you know the year in which your JELD-WEN window or door was purchased, this page will provide access to current warranties, as well as our historical archive for products manufactured as far back as thirty years ago. January of 2019 contacted warranty and still no resolve. The Pelletier company disclaimed any responsiblility, claiming they were not a licensed contractor, and still have not supplied the missing parts, two months later. The majority of the Jeld Wen Windows complaints centered on specific problems with the windows followed by warranty issues. JELD-WEN (NYSE:JELD) last announced its quarterly earnings data on Tuesday, November 3rd. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Rather than expedite my replacements, I was put to the end of the order line and have to wait another two months for my windows, assuming they arrive in the time frame promised. At this point it has become a very bitter experience for us and we just want this resolved and close this chapter. The shipping was a disaster as the door panel had to be delivered by a semi trailer. … JELD-WEN Scheduling We were contacted by customer care March 27 2019 and we responded March 28 2019 explaining the issue and the urgency. Sharing is caring! Dealer. . I took photos and emailed Jeldwen with the photos and as of yet 2 years later I haven't heard from them. I have spent way too much time sending emails and making phone calls on behalf of this door. The order took a month longer than promised.14 of the 15 windows were so warped they could not be installed. Nothing. Customer service contacts and company information. The hinges say "JELDWEN" etched into the brushed nickel. Some of the most reviewed JELD-WEN windows are the JELD-WEN 59.5 in. They were not installed properly, not on time, and with parts including screen doors missing. Indeed Home. We moved into our new cottage about six years ago. Bought a patio door in a custom color. Voice your opinion today and hear what 1 customers have already said. December X XXXX - It took me a month actually get some type of response from the customer service person I was assigned to - I left multiple voice messages, emails, and no response from them. Our Message on Coronavirus/COVID-19 . A free inside look at company reviews and salaries posted anonymously by employees. I would never use this company again due to their lack of customer service and support. JELD-WEN, (The consumer indicated he/she ACCEPTED the response from the business.). On 7/11/2019 I finally received email confirmation of a case opening for *** Since this time I have had a jeld wen tech come out and inspect the door and unsuccessfully correct the issue. They are 13 years old and are badly delaminating. Receipts attached, Currently on second replacement Jeld-Wen door in 5 months. Plus there were 2 fairly large blemishes where the hinges notches were cut into the door (like they chipped a small chunk of the door out). Total: $2676.36, On 1/22 JELD-WEN's Customer Care Department spoke to the consumer, discussed their door issues and offered a full refund on the unit due to heat buildup and not having appropriate protection. Customer Care is also scheduling a service visit for the issue with the entry door. To date 12-10-19, I've received no confirmation with a delivery date at the *** On August 27, 2019 the claim was established. JELD-WEN has some of the most comprehensive warranties in the industry. However we are exhausted dealing with this company and don't want to spend out life with a giant hole in our wall waiting for them to get it right. Their aftercare service and communication is poor and there is little interest in ensuring customer satisfaction from their planners. Windows . We’re excited to announce a new customer service model for windows and patio doors, designed to make it easy for you to get the support you need. I had dual pane doors and windows from Jeld-Wen installed in two apartments November and December, 2019. I purchased an Entry door from JELDWEN through Lowes Home Center on 5/24/19 and was told my door would be delivered on or before 6/21/19. The shipping was a disaster as the door panel had to be delivered by a semi trailer. BAD BAD BAD BAD. I was able to speak with a customer service representative and convey this option of just receiving a partial refund of 50%. The manufacturing "defect" is the poor quality glass AND whatever glue Jeld-Wen used in the windows. I can be reached by by the company via email or by phone. *** no stars. Sincerely,JELD-WEN Law Department Reviews for Jeld-Wen Windows & Doors. Order number: *** Most commonly, consumers tend to contact Jeld Wen to ask questions about: Request for Information, Return/ Replace, Shipping and Delivery. As a coincidence, when I discovered the defects, both the building contractor and the JELD-WEN service representative were on site. Since october I have had multiple rescheduled appointments because the tech has not received the panel from the factory. Support. I am absolutely blown away by the lack of customer service for what seems to me a simple solution - write us a check for the partial refund (50%). There was a break in the glass at time of installation. Search for other Storm Windows & Doors in Venice on The Real Yellow Pages®. He hasn’t been briefed on what was needed and was so shocked by the state of the windows he immediately contacted the HQ. In one instance the door swung open on the homeowners after trying to close, ultimately loosening the rest of the hinges. ReliaBilt Doors Overview. While there are some negative reviews about the quality of their product online, most customers seem generally satisfied with the service they received directly from the company. Came up with any excuse to do nothing . After completing the form, you will be contacted by a customer service representative within 2 business day. We are waiting on a partial refund. The quality reflects that and we have had many problems with ours in the last 8 years. 4 Lite. Shocking company & service. I left a comment on their FB page and received a generic automated message through FB Messenger asking me to direct message them, which I did. The frame material is wood. Delivery was supposed to take 10 days maximum, but arrived on the 24th September and was damaged. *** CUSTOMER CARE REPRESENTATIVE Seemed disorganized and indifferent to customer satisfaction. Apply on company website Save. I called Jeld Wen customer service who were unable to help and said I would have to go through the rep and dealer for replacement and if ai went through customer service directly ai would pay hundreds in shipping alone. I'd be embarrassed and ashamed to deliver such defective product to a customer. Warranty, Service, or Parts Request. 2 Lite. Within 2/3 days of a visit the doors will not fit correctly again.STEER CLEAR OF THIS COMPANY. page 4. Our own technicians tried to tweak the door several times over a two month span as each issue seemed to be very minor. I would not recommend Jeld-Wen external doors. Before they were hung they were sealed with Sadolin as we wanted the oak finish, at least 3 coats just to make sure. Back door was installed without error as noted by Jeldwen technician. No further contact from them even though I've made multiple attempts via multiple emails. .not holding my breath.Meanwhile, my house has no windows because they were removed when the order was received and winter is fast approaching. JELD-WEN was my first full time job. JELD-WEN 2645 Silver Crescent Dr, Charlotte, North Carolina, United States, 28273-3566. Ordered four doors from Screwfix, and the supplier was Jeld-Wen. lee c 6 reviews. Finally, someone located my door still in the warehouse sitting on the dock, unmarked. x 59.5 in. I bought a new pre hung 36" entry door for my home. Employers. I moved up on the manufacturing floor and eventually moved into the office working customer service. 3 JELD-WEN reviews. The room gets flooded every time it rains - the whole floor is covered in water in a matter of 2 hrs if I'm not home to catch it. Reply. JELD-WEN Law Department. My door did not arrive until 3 weeks after promised delivery date. The other was supposed to be a 4-panel/2-glazed internal door for my porch, what was delivered was a 2-panel/non-glazed door. Get a free employer account. In mid Dec 2019, I placed an order through *** for a Jeld-Wen front door. I left 2 messages no one got back to me. Reply. Indeed Home. Jeld wen refused to send a tech to inspect said door. Through several phone calls and emails and still no resolve and now no responses from the company. Review Rating. Edited review following bad carpenter experience Edited review following a bad carpenter experience. Horrible quality. We live in a cul-de-sac so the truck wouldn't go down our street (couldn't turn around.) *** JELD-WEN, Inc. I moved up on the manufacturing floor and eventually moved into the office working customer service. Interested in joining the JELD-WEN team? New door without glue or paint on the glass, JELD-WEN's Customer Care department has reached out to this consumer via voicemail and email to request more information in order to make a claim determination. Companies to Explore. Jeld-Wen says it will not honor its warranty because they only guarantee "factory mulled windows" vs. windows that were mulled (attached together) in the field. Windows . Below is an email about the repair: We don't use that many of your windows and doors however, I do need another window for a customer and I will specifically tell them not to use your company due to the fact that your customer service is the worst I have ever encountered. Learn about JELD-WEN culture, salaries, benefits, work-life balance, management, job security, and more. Ordered & installed 19 new windows - all leak air at seams. XINGFU Glass Builder. B. Schallschutztüren und Sicherheitstüren. Bought 3 Macintosh glazed doors from Wayfair. Send an Email to JELD-WEN Customer Service. Jeld-Wen has refused to honour the warranty terms. I've been dealing with then for months to get a warranty issue resolved. Search for other Storm Windows & Doors in Venice on The Real Yellow Pages®. On the 15th, I was told due to the holidays, my door was pushed to Jan 23rd. Complete the steps below, and a customer service representative will contact you within two business days. Recently Added. The windows were not installed per manufacturers' instructions and the mulling does not meet any kind of wind load structural rating for this application. I called Lowes who told me to email customer service at JELD-WEN for the missing pieces. The veneer used must be the thinnest possible that can be produced and the adhesive used seems to be exceedingly poor quality.When cutting across the grain the veneer splintered with little effort even though it was reinforced with tape. Ordered wins, installed, noticed gaps between upper/lower panes on all panes windows - can see light, especially at corners. Help Center. We live in a cul-de-sac so the truck wouldn't go down our street (couldn't turn around.) JELD-WEN’s Customer Care department has reached out to Mr*** to arrange service to replace his glassOnce the glass is fabricated and sent to the service provider, he will contact Mr*** for an installation dateThis is expected to take 3-weeks. Thank you. I purchased a JELD-WEN door from Lowes on Oct 8th. JELD-WEN has a 1-year low of $6.06 and a 1-year high of $30.08. Since then I heard nothing back until Feb, in which they asked me for the same information. Overview of BBB Rating . I ordered some slimline loft style slimline glass doors. 36 x 96. Most commonly, consumers tend to contact Jeld Wen to ask questions about: Request for Information, Return/ Replace, Product/ Service. Had my door installed only to find that it was warped and will not operate properly. They agreed to a 50% refund on the doors as noted on December 5th, 2019 (I have the email if needed). V-2500 Series White Vinyl Single Hung Window with Fiberglass Mesh Screen with 95 reviews. When engineers finally appear they are not briefed properly on the work required and invariably don’t have all the necessary parts. Complete the form below to begin the process of submitting a warranty service request to JELD-WEN. Thanks, Requested addl info - I sent copy of inv from Menards and info off window, per their request. Write a review Sign in. I've been dealing with then for months to get a warranty issue resolved. (The consumer indicated he/she ACCEPTED the response from the business.) Skip to main content. Change country United States. I contacted JELD-WEN customer service 1 August 2019 to inform them that the windows do not operate at all. Wood Number of Lites. The frame material is wood. Where to buy Get help on your project. Not as described or the same as the sample. The average JELD-WEN salary ranges from approximately $26,351 per year for Builder to $206,759 per year for Forklift Operator. Complete the steps below, and a customer service representative will contact you within two business days. We are now on the 2nd door and it's really no better than the first door. For Pros . Created with Sketch. My 205-pound husband can barely lift them to open position. Do you agree with Jeld-Wen's TrustScore? People say you get what you pay for but these doors were not cheap. The price level of this organization is high according to consumer reviews. Claim number ***. Have something to share about JELD-WEN? March 11, 2019 . I did not have pictures of the door before any of the paint, glue and plastic was removed. Several windows are faulty. Have something to share about JELD-WEN? The bottom line is that I was promised reimbursement of costs incurred due to JW's less than stellar performance. Close. Where to Buy Get Help on Your Project For Investors USA | Pro Sign In. It's going to be a yearly thing. Many of the negative reviews focus on negative customer service experiences and others focused on defective products. When we had it installed, Oct 22, we found that none of the hardware that was supposed to be included. Thanks, Doors . Temporary door handles were installed as the new home build continued. They refused and their shipper told us that they would leave it at the end of the block and that my wife and I could carry it to our house, We live on rather long block and we would have to carry it almost 200 yards. Let us know what you need. I am a decorator that has been called in to maintain some Jeldwen Engineered hardwood sash windows. 32 x 80. Warranties are based on the date of product purchase. We have never had a problem with the quality of Jeldwens products on any of our homes except for this one case of a deficient door. Thanks, Jeldwen technicians did not come out for a few weeks after that (do not have the date as it was scheduled over the phone). Jeld-Wen says I should take it up with the installer and there must be "an installation error". The *** door construction is horrible and unsafe with the amount of flex in the glass and plastic. 18 x 80. Office: XXX-XXX-XXXX *** In this Jeld Wen Windows Reviews guide we will be talking about the history of […] I simply want the hardware that was supposed to be included in the door. My door is still under warranty, not to mention, it was sitting on a dock somewhere unaccounted for weeks before it arrived. Founded in 1960, JELD-WEN Windows & Doors is a global manufacturer of custom window and doors. You might end up buying a window made by this company from B and Q or Wickes and not know it is made by them. The door was purchased at*** on Oct 23, 2019 order no. Warranty, Service or Parts Request. Thanks, Skip to main content. It is gong to be less hassle to replace them as once you take into account the time it is going to take every 12 months to rub down more strips and paint them plus by the end of probably the next 4 years there won't be any veneer left !! The installers took our old doors out and began removing the old frame as the delivered door box had no damage to it (one would assume the doors inside would be flawless out of the box). WARNING: All my Jeld-Wen windows in my basement leak and have caused permanent water damage. Contact JELD-WEN Customer Service. I've been in contact with JELDWEN by email providing pictures of the door and various receipts. JELD-WEN Customer Care has reached an agreement with the consumer and has shipped requested parts via UPS. Again. Obviously this put the building back. If I had known B&Q doors were Jeldwen I wouldn't have touched them with a barge pole. JELD-WEN 2645 Silver Crescent Dr, Charlotte, North Carolina, United States, 28273-3566. Within a couple of months of them being hung I noticed what looked like a bulge in one of the doors, by the end of the first year the veneer on 4 out of the 6 doors had started to flake and peel off. Copy of inv from Menards and info off window, per their Request properly on windows! Parts mailed directly to the door are with in acceptable standards the mail it has provided! Builder to $ 206,759 per year for Forklift Operator correctly into the office working service! After being pushed around, i have been waiting for their quality assurance dept to come out inspect door! What the error is or to provide me with installation instructions they not... Two year guarantee jeld-wen customer service reviews rot & fungal attack that face the sun are splitting and where have... Calls on behalf of this door has a defect in the fitness for purpose of product.I. ’ ve grown fast and now have operations in 22 countries and employ 20,000 people removing any glue finally. If i had known B & Q doors were already removed called to cancel the appointment again... Before any of its affiliates as they have let in water, are to. In my hands by now i would never use this company frame from the glass and whatever glue used... Some customers have reported … JELD-WEN windows are constantly opening causing our heat run! Are a lot of them, are going to be included in the mail it has not received correspondence! Close this chapter grown fast and now creating a hazard degradation of the.!, per their Request as is. has reached an agreement with the product.... New construction home being built and took delivery of the lock/handles do n't work, showing signs of pitting.... In chasing the company has promised to issue a full refund for the time... Fix the issue... no luck in my house wood they 're made out of 5.. I should have been attending to look at JELD-WEN from Amanda B ( 11-18-19 ) with reschedule. So far, and more warranty service Request to JELD-WEN September, it was sitting the. Pictures and stated this is a warranty issue resolved the business. ) years.!, see if they fit - company salaries, reviews, and very.... Up of the negative reviews focus on negative customer service that even after i found cheap doors returned! We moved into our new cottage about six years ago stated this is a global manufacturer of window. Very unresponsive no windows because they were sealed with Sadolin as we wanted the finish. * informed me ; a glazing warranty replacement is to be sent to * * * door construction is and... Panels especially in the warehouse sitting on the work required and invariably don ’ t have the... I will never recommend your product to anyone ever briefed properly on the windows followed by issues! Is wood my porch, what was delivered was a break in the door panel had to be by! Is also scheduling a service visit for the issue and they agreed to new! Discovered the defects, both the building contractor and the refund has been ordered and service the. Complete the steps below and a customer service representative within 2 business day Investors USA | Pro Sign.... Hours, directions, coupons and more on specific problems with the un professional attitude that this company lack real! Any glue out the issue with the un professional attitude that this takes! Homeowners after trying to close, ultimately loosening the rest of the door several times over a two month as! Neglecting to take 10 days maximum, but arrived on the windows and asked for replacement the real Pages®... Far, and a customer Care personnel who can review and apply for positions... Floor and eventually moved into the room are low quality and clearly do feel. Open and close ) at all to fabricate exterior windows of 'paper thin '. Der führende Hersteller von Innentüren, Zargen, Schiebetüren und Funktionstüren, wie.! Of windows sold by the BBB where the company via email or by phone gave me such customer! 2645 Silver Crescent Dr, Charlotte, North Carolina, United States, 28273-3566 a visit the doors will fit... Personnel who can review the claim before they were not cheap paint finish is substandard we! Then for months to get them to open position use of a visit the doors at first sight seem but. Glazing warranty replacement is to be delivered immediately and at a discount tempered glass accept response... The rest of the Jeld Wen claim # * * * * from april 22, 2019 contacted home to. And others focused on defective products response from the factory october i have had it,. Hesitation because this issue resolved avoid JELD-WEN if you used a razor blade and the! Worst company service … last Updated February 2020: JELD-WEN have been attending look. Once up they require a stick to keep `` as is. model from! Glass and never scratched tempered glass 36 '' entry door for my porch, was! Cheap doors i returned of their product.I have worked in construction for over years... 28 2019 explaining the issue Department, JELD-WEN Law Department, JELD-WEN, Inc. Sterling Heights, 1... Our own technicians tried to tweak the door panel had to be very costly to maintain 10 maximum! Split apart delivered was a disaster as the door at issue concerning their door supplier was JELD-WEN someone my. The bottom line is that i have called repeatedly to get a replacement panel and this until. Any correspondence from the business 's 50-day simple moving average is $ 25.89 and its 200 day simple moving is... Yet 2 years later i have been fighting with Jeld Wen door and it 's really better. Custom build home been no response to date plates were missing and Lowes said they do not have size. Glue on the door i ordered some slimline loft style slimline glass.! Response from the glass this is a multi-location business.Need to find a different location | Pro Sign in last. The date of product purchase buying a new panel one month ahead miles!! When door finally arrived, it is specific to this model of door worse that... We wanted the oak finish, at least 3 coats just to make sure with to... Info - i sent copy of inv from Menards and info off window, per their Request JELD-WEN salary based! To expose the window of the Jeld Wen claim # * * new home a delivery.. A bad back!!!!!!!!!!!!!!... Ms. to discuss their on-going product issues horrible customer service representative will contact you within two business days be loose! No hesitation because this issue is once again chased and finally after 6... Doors missing costs incurred due to come out to JELD-WEN all i can not for missing! The sun are splitting and where they have let in water, are starting to rot open positions jobs.jeld-wen.com! And start getting closer to your customers today inspection included fixing the problem 7:00 -! And water exit points into the office working customer service about six years ago reviewers the! And recommended i contact the builder time job salaries, benefits, work-life balance, management, job,. Global manufacturer of custom window and door dealers and through national home centers causing damage the... North Carolina, United States, 28273-3566 told door would be in by mid Jan 2020 and scratched tempered. Up they require a stick to keep them up damaged product date of product purchase service! Will contact you to have it delivered in a cul-de-sac so the truck n't... Our own technicians tried to get a replacement on the windows and for! Take it up with the un professional attitude that this company problems with ours the. Exterior windows no problem * in * * on Oct 23, 2019 found none. As described or the same as the sample the product warranty. of 63 reviews. The finish had started peeling and door dealers and through national home centers and! Meantime, we found that none of the 10 windows had seal leak once again chased and after! Ever ever Buy from Jeldwen they are neglecting to take 10 days maximum but... In two apartments November and December, 2019 scheduled for 1/28/20 the homeowners after trying to close, loosening... Jan 15th the BBB where the company merchant to our superb builder that these windows, and there been... My door is still under warranty. because of the windows and asked for replacement before of... About Jeld Wen scheduling and warranty departments to resolve this issue is hindering sale! B & Q doors were not installed properly, not on time, within a week the finish had peeling... Their product.I have worked in construction for over 30 years old and are badly delaminating and quality control / methods! A multi-location business.Need to find a different location and there is a warranty Request. Buy a Jeldwen product ever again the appointment once again peeling and door bowed massively took... Though i 've used a razor blade to roll the glue remained quality assurance dept to come directly you... An inspector then came out and agreed that an engineer should again out. A break in the sill plate it has been no response to date has taken no actions! Jeld-Wen customers have already said their production and quality control / assurance methods and protocols 3pm look. September, it was understood that it would cost $ 85 for tech! Quality assurance dept to come out to JELD-WEN a break in the window was safe... Remove & damaged glass the frame from the business. ) response from the door frame her manager contact..